Agentic AI in UAE government: self-completing services and a two-year target for half of all sectors
Government services in the UAE are entering a new phase of digital transformation in which artificial intelligence moves from providing information and answering enquiries to autonomously and proactively carrying out tasks and coordinating procedures. The shift cuts the number of steps in a transaction, saves customers time and effort, and allows some recurring services to be completed without the customer having to file a request each time.
In Abu Dhabi, the TAMM platform offers a practical example through its AutoGov feature, which automatically renews certain licences and medical appointments without waiting for expiry dates. TAMM serves 3.8 million users through more than 1,150 government and private-sector services, processes 95% of requests using AI and has completed more than 1.9 million service cases through conversational AI. In Ajman, the government announced in July the UAE's first government transaction to renew a trade licence using agentic AI: the system alerts customers before the licence expires and coordinates with the Department of Municipality and Planning to renew the commercial tenancy contract before completing the renewal.
In Dubai, the Dubai Electricity and Water Authority (DEWA) said it had turned 16 of its 21 services into AI-enhanced autonomous services in less than 90 days, or 76% of its services. The Roads and Transport Authority (RTA) has developed a new version of its virtual assistant, Mahboub, that uses agentic AI to carry out linked services in a single conversation, such as paying fines before renewing a vehicle registration, with UAE PASS for identity checks and DubaiPay for payment.
At federal level, the UAE Cabinet approved a framework in May 2026 targeting the transformation of 50% of government sectors, services and operations into agentic-AI-based models within two years, alongside training 80,000 federal employees. On 22 October the government launched the Agentic AI Application Lab for Government Services to test solutions with customers before launch, after the National Committee for Agentic AI issued a unified design guide in August requiring customer consent before any action and notification of what has been completed. The approach has also reached meteorology, where the National Centre of Meteorology launched the sector's first agentic AI assistants in June.
Al Majlis Analysis: Moving from an assistant that answers to an assistant that acts changes the very philosophy of government service: instead of the customer searching for a service, the authority alerts them and completes the procedure on their behalf once they consent. The UAE's edge is not the technology alone but a clear, time-bound federal target, a testing lab and a unified design guide that puts customer consent and human oversight at the centre. Success will depend on two things: joined-up data between local and federal entities, so nobody is asked for the same information twice, and trust that autonomous systems act accurately and transparently. If the goal of transforming half of government services within two years is met, the UAE will be among the first countries to make proactive government an everyday reality.